Our payment processing is securely facilitated through Stripe.  As part of their requirements, we have outlined the following refund policy:

Refund Eligibility

• Refunds are only considered if the service which you have engaged has not been initiated and no work has commenced.

• If you are unable to attend the scheduled consultation or meeting, you may qualify for a refund, provided you notify us at least 24 hours prior to the scheduled session.

Non-Refundable Services

• Once a meeting, consultation, or other service you have paid for has been initiated or fully delivered, payments are final, and no refunds will be issued.

• Payments for services reflect the time and resources committed by your Advisor, which cannot be reclaimed once the service is rendered.

• Payments made by you to reimburse third-party costs that we have already incurred as part of services provided to you are non-refundable.

Stripe Policy Compliance

• As our payment platform, Stripe requires us to maintain a clear refund policy to ensure transparency and fairness. However, we generally do not issue refunds for services that have been initiated or consumed, irrespective of whether payment was made via the Stripe platform or by bank transfer.

Requesting a Refund

• If you believe you qualify for a refund based on the above criteria, please contact us at info@futureperfect.nyc with your payment details and reason for the request.

• If a refund is approved, it will be subject to the deduction of any payment processing fees, transfer fees, or administrative costs incurred.

We encourage all clients to carefully consider their needs and requirements and to thoroughly  review the terms of our services before making a purchase.

For any questions, feel free to reach out to us at info@futureperfect.nyc